SMART MESSAGING
Modern Team Messaging
Instant messaging for your hourly workforce that engages your teams, reduces misinformation, boosts knowledge sharing and improves overall employee happiness with respectful smart notifications and message routing to promote optimal on-shift performance and reduced off-shift interruption.
EFFECTIVE COMMUNICATIONS
Individual chats, group messaging and topic channels for your mobile workforce
- 1-on-1 messaging
- Group messaging
- Topic channels
SMART NOTIFICATIONS
Shift worker friendly notifications
Receiving every notification all day every day is not productive and does not promote a healthy work life culture. Tommy allows Teams to define notification preferences based on many things including if a team member is scheduled on or off with defaults applying to clocked off notifications only when a team member has not set their own.
- Clocked-On Team Preferences
- Clocked-Off Team Default Preferences
- Clocked-Off Personal Preferences
Document Sharing
Quickly drop files or cloud links into Chats to share with team members. Preview directly within the Chat.
Voice Memos
Quickly record and share audio/voice messages. Ideal for field workers that maybe multitasking.
Image Sharing
Share images and capture new photos directly within chats in the field. View and download within the chats gallery.
@mentions
Want to draw extra attention to someone in a group chat? Mention Team Members within chats with @.
Pin What’s Important
Ensure your most important chats and contacts always appear at the top of the list.
Emoji Reactions
Give messages a 👍 with message reactions for fast and fun communication.
Privacy At Heart
No need to share mobile numbers or ask around for contact details for faster onboarding and better privacy.
Apps & Web
Get super-fast notifications on iOS or Android + access from the web browser
Low IT Costs
Secure and scalable cloud based solution with apps across all major stores.
SMS FREE
Give SMS a rest
SMS has had its day! It is now home to login confirmation PINs, missed call notifications, and messages from relatives not on social media. Team chats belong in their own APP with configurable notification settings that support a healthy work life balance. Cut down those SMS sending fees if you’re still paying them and make the jump to smarter messaging with push notifications.
Jeffrey King, Future Tangents Group
Tommy has helped me save seven hours on average per week. My team enjoy the certainty of knowing shifts in advance and the freedom to trade them amongst themselves.
Jeffrey King, Future Tangents Group
Tommy has helped me save seven hours on average per week. My team enjoy the certainty of knowing shifts in advance and the freedom to trade them amongst themselves.
Jeffrey King, Future Tangents Group
Tommy has helped me save seven hours on average per week. My team enjoy the certainty of knowing shifts in advance and the freedom to trade them amongst themselves.
More About Team Messaging
Tommy is pre-configured with default team messaging permissions based on what we believe is the most common practice. However, Team Admins are able to manage permissions within Messaging the same as most other features within Tommy which allows you to deploy messaging within your organisation in whichever flavour best suits your operations.
Yes. Team Members are always in control of their own devices notification settings, those permissions exist beyond Tommy. However, Tommy itself
has a complimentary layer of notification management designed with shift work in mind. Team Members can define their notification preferences
dependent upon the day of the week, their availability status, or if they’re clocked on or not.
See more about smart notifications
Yes. If you need to communicate with someone external to your Team such as a contractor, supplier, or Customer, Tommy enables Team Managers to add external people as Shared Team Contacts with a singular (whole of team) chat channel with that contact. You may also create 1-to-1 direct chats depending on your permissions. This makes Tommy Messaging an ideal solution for contact centre software integrations or for highly collaborative
organisations.
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USA 
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