Support at Home

Support at Home is Australia's in-home aged care program, which commenced on 1 November 2025 under the new Aged Care Act, replacing Home Care Packages and Short-Term Restorative Care. It funds older people to receive clinical care, personal care and everyday living support in their own homes — with the Commonwealth Home Support Programme due to transition into it later.

How the program is built

Classifications and budgets: participants are assessed into funding classifications with quarterly budgets, rather than the old annual package levels.
A defined service list sets out what can be delivered, grouped into clinical supports, independence supports and everyday living supports.
Price caps apply to services, set by government with advice from the independent pricing authority — providers can no longer set their own package management margins as freely as under Home Care Packages.
Participant contributions vary by service type, with clinical care fully government-funded.

What it means for providers and rosters

For the teams doing the visits, Support at Home turns scheduling into budget management: every rostered visit draws on a participant's quarterly budget at a capped price, so utilisation, travel time and cancellations all matter more. The workforce itself usually sits under the SCHADS Award, so minimum payments and broken shift rules still shape the day. Providers who can see visits, budgets and staff in one picture will find the program manageable; those juggling spreadsheets will feel it.

Aged Care Act 2024 (Cth), commenced 1 November 2025 — administered by the Department of Health and Aged Care, with pricing advice from IHACPA.

Tommy keeps home care visits, changes and team messages in one clear schedule, so delivering against quarterly budgets stays organised week to week.

Related terms

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