Tommy Associates Pty Ltd
Tommy Logo


Top 11 Trends Reshaping the Managed Services Market

In the ever-changing and evolving world of business and technology, software and online systems play a significant role🌐. The Managed Services Market is an external company of IT experts that a business hires, known as Managed Service Providers. These people are responsible for dealing with the technology needs and computer systems of a business. In the digital world we live in, this role is crucial⭐️. 

Due to the amount of changes in the industry, companies may have a hard time keeping up. Their internal resources and IT team may be insufficient to keep pace. So, to deal with that, MSPs are here to help🤗!

In this article, we’ll look at the MSP market in more detail🔎 and 11 trends that are reshaping the Managed Services Market. We’ll explore how MSPs are using the trends to improve essential functions, help businesses grow, and keep companies relevant. Let’s get into it. 

Managed services

What is the Managed Services Market?

The Managed Services Market is a sector in the technology and IT business operations industry💻. Companies will outsource IT experts for specific needs to help their business run smoothly and effectively. These people are known as Managed Service Providers (MSPs), and using their expertise, they can create a more focused approach to the technological side of business operations📂. 

MSP market growth is on the rise due to the reliance on technology and a new-found digital approach to how companies run📈. Managed Services Market trends are only increasing due to the benefits the MSPs provide and the services offered👌.

The Managed Services Market growth is expected to reach USD 410.92 billion by 2029, growing at a CAGR of 7.90% during the forecast period (2024-2029), according to statistics

Managed Services Market

Source: Mordor Intelligence 

Here are some benefits of engaging with the Managed Services Market:

1. Cost Savings💵

Using MSPs can save a business a lot of money. While hiring an MSP will require payment, the overall cost is often lower than managing IT in-house. This is because MSPs usually have access to high-quality software and resources that would be too expensive for many organizations to buy on their own.

2. Predictability👍

Another benefit of using an MSP is its predictability in terms of cost and productivity. By using an MSP, you can budget your IT costs better, relying on the subscription-based model to budget and manage your finances. 

3. Focus on Core Work🔎

By leaving the IT operations to the experts, businesses can focus on core work that’s essential to their business. This allows organizations to direct their efforts and resources towards more prominent or more strategic aspects of their company. 

4. Proactive🤩

Due to the amount of expertise the MSPs have, they can identify, manage, and prevent any potential issues that may disrupt operations. This creates more productive IT operations and keeps the business flowing. 

5. Improved Security Measures🔒

MSPs focus on enhancing security measures. Cyber threats are a continuous worry, primarily due to the digital transformation of how companies operate. With constant monitoring, data protection services, and threat detection, they use security solutions to contribute to a safer and more secure IT network. 

6. Continuous Support🤝

From large enterprises to startups, having continuous support from an IT expert is reassuring. Many MSPs are available around the clock, ready to address and manage any critical issues. 

In conclusion, MSPs and their services provide many advantages for businesses. These contribute to better overall operations, increase security, and create a more competitive and resilient work environment.


Source: Indeed 

In the following sections, we’ll look at the trends reshaping the global Managed Services Market and what this means for businesses.

Top 11 Trends Reshaping the Managed Services Market👌

The Managed Services Market is reshaping and undergoing changes driven by emerging trends and technological advancements, altering the operations and approaches of a business👩‍💻. In this section, we’ll explore the top trends that are affecting the Managed Services Market and the reasons why. 

Here are the top 11 trends: 

1. Internet of Things (IoT)

The Internet of Things is one of the critical technologies for creating connected devices, services, and systems👨‍💻. It allows devices to robustly, securely, and efficiently connect without the intervention of people or a central server. According to data, “With more than 7 billion connected IoT devices today, experts are expecting this number to grow to 10 billion by 2020 and 22 billion by 2025.”

Besides improving efficiency, MSPs application of IoT solutions helps lower costs, increase accuracy for data collection, optimize the cloud strategy, and help companies stay market-relevant.


Source: Oracle

2. Internet of Behaviours (IoB)

Relationships are crucial in businesses. IoB helps with that. IoB applications offer an interface between companies and their employees through the internet💻. They serve as an ecosystem, essentially, where employees can comfortably communicate with each other🗣. 

3. Blockchain

Many people are starting to use blockchain technology due to the benefits that it can bring👨‍💻. Blockchain is a distributed ledger that gives a decentralized and greatly scalable environment to IoT devices, applications, and platforms. Blockchain can be leveraged to identify the nature of communication between devices and check their state. The mixture of IoT and Blockchain will improve the security and transparency of IoT ecosystems.

4. Artificial Intelligence (AI)

Artificial Intelligence is one of the leaders in the modernization of organizations 🧠. It creates revolutionary services and products that can optimize your business and transform the industry. According to statistics, “The global AI market is valued at over $136 billion”, demonstrating its influence in business and the rest of the world. 

Using AI, performant models can be created to reduce operational costs and increase revenue potential🤖. It can be used to provide highly personalized services that fit the customer’s needs.

AI market

5. Cloud Technology

Cloud technology is the devilry of computing services, like storage, databases, networking, and software☁️. Many businesses are utilizing the adoption of cloud computing and technology, and the numbers are increasing every day. This is because they are starting to see how beneficial it will be for their companies. However, some companies still can’t use cloud-managed services because of the lack of skills and infrastructure. MSPs can help with that at an affordable price☁. 

6. Automation

This is another helpful trend that is becoming widespread. Automation helps companies reduce repetitive tasks, resolution time, and human error🤝. It also increases efficiency and maximizes businesses’ profitability. Besides IT, automation can also assist in various business functions, such as HR, travel, marketing, and finance.

According to statistics, “About 80% of businesses are speeding up process automation while 50% of them are planning to automate all repetitive tasks.” This shows how prevalent automation is in the business world, and how essential it is that MSPs remain aware of it. 


Source: Kissflow 

7. Infrastructure as a Service (IaaS)

This service model provides a computer infrastructure to aid operations on an outsourced basis. This is a cloud computing service model for computing resources☁️. It typically includes the storage, software, hardware, servers, networking components, and data center to help companies scale quickly and meet their demands. 

IaaS helps improve security, reduce costs💰, enhance service levels, and minimize the time used in managing in-house infrastructure. It removes wait times for hardware, on-site support, and other components. 

8. Enhanced Security

Since many businesses are now using cloud technology, various documents, data, and information are continually being shared with it. Security is, therefore, essential to keep up with and is used to protect sensitive content🔐. To do this effectively, it’s crucial to identify shortcomings and figure out how to fix them. The solutions should then be implemented and monitored for any leakage. In case of attacks, companies should have a contingency plan prepared.

However, due to a limited IT budget, lack of specialized skills, and insufficient resources, enhancing security measures🗝is hard for some organizations. Managed Security Service Providers (MSSPs) can help those organizations increase the security of their infrastructure. They do so by continuously monitoring, defending, and optimizing security measures and helping to keep up with regulations. They also help companies recover from cyberattacks.

9. Mergers and Acquisitions (M&A)

To provide everything a client needs, an MSP should have an integrated solution set🤔. Not having a holistic solution can cause a client to transfer to the competitor, and no one wants that. So, to acquire more skills and provide more services, MSPs engage in mergers and acquisitions to cater to their clients.

10. Hyper-Converged Infrastructure (HCI)

Hyper-converged infrastructure (HCI) is a combination of a business infrastructure. It connects storage, networking, and computing into a single, simple-to-use system to push a company forward🖥. HCI increases the efficiency of business processes, enhances scalability, and decreases data center complexity. An MSP can help set up an HCI because their skilled professionals understand the present and changing needs of the company.

11. Outsourcing

Since there are a lot of disruptions in the IT industry, it can be costly for some businesses to keep up. Some businesses find that an internal IT team isn’t enough, and it’s hard to compete with the in-house support services of larger organizations. So, to help with their problems, they can outsource their IT concerns to MSPs👍.

managed services

Source: Medium 


In the current world driven by technology, Managed Services can help businesses stay on top🏆. Having explored the top trends in this landscape, MSPs and companies must adapt to the constantly evolving market. Remaining flexible and aware of trends will help companies succeed and keep their operations smooth, secure, and streamlined⭐️. 

Looking ahead to the future, it’s clear that teamwork and adaptability between MSPs and businesses. The Managed Service Market is only expanding📈, creating more scope for the services and operations to benefit enterprises more. For more information, contact us today or visit our website for resources or our blog for helpful tips and tricks and more useful information.

Register to become a partner today

Gain access to partner resources and training materials to grow your business.
This field is for validation purposes and should be left unchanged.