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How to Handle Negative Business Reviews Online for A Café, Bar, Shop or Restaurant

As they say in the entertainment industry – there is no such thing as bad publicity. Similar to when it comes to negative reviews, the only way it will negatively affect our business is if we ignore it or don’t address it professionally. Bad reviews can many times come when we least expect them. If …

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How to Make World-Class Hospitality Teams & Shift Worker By Harnessing Group Flow States

During times of uncertainty and rapid change, flow states are being used as a tool by high performers and teams to do their best work. From 5-star restaurants to professional sports teams. Being able to dial into Flow State means to get out of our head and into the game, effectively multiplying our results and …

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How Happiness Grows Profits & the Dangers of Relying on Profits for Happiness

“Success orbits around happiness, not the other way around.” – the Happiness Advantage by Shawn Actor Richard Branson, CEO of Virgin group puts it: “Loyal employees in any company create loyal customers, who in turn create happy shareholders”. It’s time to replace the old saying “the customer is always right” with a more powerful holistic …

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10 Leadership Qualities Every Manager Should Have

Being a strong and effective manager requires developing certain qualities and skills to inspire your team and produce the best outcome. These 10 qualities are necessary for success: 1. Decision making Confidence and problem-solving skills are crucial to management. All leaders must have decisions, including difficult decisions which impact their business or team/s. Good managers …

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10 Simple Steps To Motivate Your Employees At Any Level

Motivating employees on a long-term basis can be challenging for any manager. During difficult periods, or highly fluctuating conditions, motivation can wane, decreasing performance. When this happens, to remotivate your team, follow these 10 simple steps: 1. Recognise your employees There is value in recognising your employees for their efforts and initiative. An award, verbal …

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